Shipping Policy
PO BOX's, Parcel Lockers and Street Addresses
We ship to PO boxes and Parcel Lockers. Please note, that all non-tracked mail sent to a Parcel Locker will be redirected by Australia Post to the physical street address associated with your MyPost account. This can cause a 1-3 day delay for delivery.
Item Despatch
- If you order before 1pm, we will despatch your order the same business day. If placed after 1pm, we will despatch the next business day.
- Your item will be sent via a variety of methods, depending on the product's size, weight and location.
- We offer registered and express post as a paid postage method in our checkout.
- If you order an item under $100 and do not select paid postage, we will send the item via Australia Post's non-tracked Large Letter service.
- We will send your order to the address you specify. Please ensure the correct address is provided as we are not responsible for freight sent to an incorrectly provided address.
Requesting A Specific Courier
We will use a wide range of couriers, depending on your location, the size of your ordered product and the weight. If you wish for us to avoid using a certain courier, please let us know at the time of order. We will do so where possible.
Oversized Parcel Express Postage
Auto Openers define anything over 1.1m long / 8kg as oversized. This includes the range of garage door springs, overhead garage door openers (which include a rail), gate opener racking, locking bars and light commercial / industrial garage door openers.
When you select express postage on one of these products, we will select the fastest possible courier to get your items to you. However, this will not be traditional express / overnight postage. To receive a quote on express post for an oversized product, please get in contact with the Wholesale Garage Team.
Our Couriers
- Australia Post Non-Tracked Letter
- Australia Post eParcel
- Aramex Couriers
- Couriers Please
- StarTrack Standard
- StarTrack NextFlight
- TNT
- Toll Ipec
- Toll Priority
- Border Express